HigherDose Reviews: Insights on Sauna Blankets & PEMF Mats

ByMarco Gentile Updated on

Searching for HigherDOSE reviews usually means you’ve spotted the brand’s glossy sauna blankets or red light masks somewhere on your feed and want to know if the experience lives up to the look. All of my hands on writeups sit just below, but the brand itself is a fun one to understand first, because few wellness companies have this much personality.

Is HigherDOSE a Legit Company?

Who Owns HigherDOSE and Where Is It Based

  • ​Websitehigherdose.com
  • ​Founded2016
  • ​FoundersKatie Kaps and Lauren Berlingeri
  • ​Legal entityHIGHERDOSE LLC
  • ​Headquarters42 Broadway, Suite 212, New York
  • ​SpasWilliamsburg and Tribeca, New York
  • ​Ships toFree US shipping over $50
  • ​HSA / FSA​ Eligible via Truemed

HigherDOSE Company History

Katie Kaps and Lauren Berlingeri started HigherDOSE by installing infrared heating systems into yoga studios, and it would not scale. So in 2016 they opened their own infrared sauna spa in New York instead. It became the kind of place people photographed themselves in, and that is genuinely how the company grew: through the spa, then 11 Howard, then Equinox in 2018, then their own place in Williamsburg in 2019.

The at-home side came out of a practical problem. Hauling a 500 pound sauna to pop-ups was not working, so in summer 2017 they built the Infrared Sauna Blanket. That sold, and the PEMF mat and the red light mask followed. The name is the four chemicals they are chasing: dopamine, oxytocin, serotonin, endorphins. They now sell through Sephora, and the two New York spas are still open.

The HigherDOSE Team
The HigherDOSE Team

HigherDOSE Certifications and FDA Status

  • ​FDANo registration or clearance
  • ​FCCPart 15 compliant
  • ​Trademarks12 marks, including the mat
  • ​Incorporated27 January 2016, New York LLC

What HigherDOSE Sells

​PEMF Therapy

The Pro Mat and the smaller Go Mat. Four frequency levels from 3 to 23 Hz, stacked with infrared heat and a crystal layer.

​Red Light Therapy

The face mask, the hat, the neck enhancer, a full body mat and a showerhead filter.

​Infrared Sauna

The sauna blanket that started the at-home range, plus a full spectrum cabin.

​Microcurrent

The Body Sculptor, their one device that is neither PEMF nor light.

​Bundles

Starter kits pairing a device with the serums, salts and brushes.

HigherDOSE Customer Service

​Phone

(844) 941-3590

​Email

help@higherdose.com

​Contact form

On their contact page

​Help centre

Kustomer help desk

​Support hours

Mon to Fri, 9 to 6 EST

HigherDOSE Prices

HigherDOSE runs its own sitewide promotions. Check the banner before you buy.

Go to the HigherDOSE Shop

My HigherDOSE Reviews

HigherDOSE Full-Body PEMF Mats Reviews

HigherDOSE PEMF Chair Mats Reviews

HigherDOSE Red Light Therapy Devices Reviews

HigherDOSE Warranty & Returns

​

Returns

120 Days

  • Window120 days from delivery
  • After useStill returnable, money back
  • Shipping labelPrepaid, they provide it
  • Restocking feeNone on the mats
  • Refund3 to 5 business days after it arrives
  • Saunas are different30 days, unopened, 30% restocking fee

120 days is the longest window of any brand on this site, and you can use the thing first. They send the label and there is no restocking fee on the mats. The only catch is that returns run through a portal and the item has to come back like new.

Read their return policy

​

Warranty

1 Year

  • Length1 year on every device
  • ShippingThey pay both ways on a claim
  • CoversDefects in materials and workmanship
  • ExcludedWear and tear, and damage caused by pets
  • Commercial useVoids it. Gyms, spas and clinics included

One year, flat, on everything from the $390 mask to the sauna cabin. That is short for the money, and it is the single most common complaint at the BBB: a device failing just after the year runs out. They do cover shipping both ways while it is in force.

Read their warranty terms

​

HSA / FSA

Via Truemed

An HSA or FSA holds money your employer set aside before tax. HigherDOSE runs this through Truemed, which gets the letter of medical necessity your plan needs.

  • 1Look for the Truemed logo at checkout.
  • 2Exit the Shop Pay popup if it appears.
  • 3Answer the survey, then pay with your HSA or FSA card.

Their figure is up to 40%, higher than most. It is not a discount. You pay full price, and the saving is that HSA and FSA money left your pay before tax. Exit the Shop Pay popup at checkout or you will miss the Truemed option.

Read their HSA and FSA page

HigherDOSE Ratings, Reviews and Complaints

Trustpilot

3.9

out of 5

132 reviews

66% are five star and 23% are one star. 85 of the 132 arrived in the last twelve months, so this is current. They claimed the profile in January 2025 and have replied to 94% of the negative reviews, usually within a week.

See the profile

Google

4.0

out of 5

18 reviews

The Williamsburg spa listing, so these are people rating a sauna session rather than a device they bought. Their Tribeca location sits at 5.0 from 3 reviews.

See the listing

BBB

F

out of 5

14

complaints

Not accredited

BBB gives two reasons for the F: 14 complaints and a failure to respond to 2 of them. Of the 14, 5 are marked resolved, 7 answered and 2 unanswered. Product issues account for 7, service or repair 3, delivery 2. The file has been open since 2017.

See the profile

NO CODE

HigherDOSE runs its own promotions instead

Go to the HigherDOSE Shop

HigherDOSE FAQ

No. HigherDOSE holds no FDA registration and no clearance, and the mats are sold as general wellness devices. What they do state on every warranty document is FCC Part 15 compliance, which covers electromagnetic emissions and nothing about whether the therapy works.

There is no CE, UKCA, RoHS, ISO or UL claim anywhere on their site either. For a brand this size that is worth knowing, and it puts them behind Hooga, who publish downloadable certificates.

Yes. HIGHERDOSE LLC was incorporated in New York on 27 January 2016 and trades from 42 Broadway. They run two spas in the city, sell through Sephora, and hold twelve US trademarks including one covering the PEMF mat itself.

The two founders are public, the story is documented in Forbes and WWD, and the business has been trading a decade.

Katie Kaps and Lauren Berlingeri, who founded it in 2016. Kaps came from Merrill Lynch and then Tough Mudder. Berlingeri is the one who found infrared saunas and thought they could be sold differently.

They started by putting infrared heaters into yoga studios, could not make that scale, and opened their own spa instead. The at-home products came later, out of the problem of moving a 500 pound sauna around for pop-ups.

Two things, and they are not the same thing. Orders that do not ship, sometimes for weeks, with support sending template replies. And devices failing shortly after the one year warranty ends.

The BBB picture is the harsh one: 14 complaints in three years, an F rating, and BBB naming two unanswered complaints as part of the reason. Trustpilot is kinder at 3.9, and they answer 94% of the negative reviews there. Both records contain reports of a sauna blanket overheating, one describing a melted control box and one a burn.

Directly from their website. They also sell through Amazon, Sephora and other retailers, and the terms are worse there: Amazon purchases get 45 days instead of 120, and only with proof of purchase from their own Amazon storefront.

One BBB case turned on exactly this. A customer could not prove where she had bought a mask, and HigherDOSE initially offered a paid repair rather than honouring it.

HSA and FSA payment through Truemed is the main route, and they claim up to 40%. They also run verified discounts through ID.me for military, first responders, nurses and government employees, and shipping is free over $50.

Not one of mine. HigherDOSE is one of the few brands on this site where I have no code to give you. They run their own sitewide promotions regularly, so it is worth checking the banner before you buy.